Terms of ServiceIntroductionThese Terms of Service (the “Agreement”) govern the relationship between you (“Client,” “You”) and HotelAssist Ltd (“We,” “Company,” “HotelAssist”) regarding your use of the HotelAssist SaaS service (the “Service”). By using the Service, you agree to these Terms.
1. DefinitionsService – the HotelAssist cloud-based software, including the web application, documentation, and related services.
Client – a legal entity or individual entrepreneur who has entered into an agreement with the Company and obtained access to the Service.
User – an employee, representative, or agent of the Client authorized to use the Service.
Client Data – data entered or uploaded by the Client or User into the Service, including guest data, passports, images, reports, configurations, etc.
Personal Data – information relating to an identifiable natural person processed when using the Service.
2. Subject of the AgreementThe Company provides the Client with access to the Service under the terms of this Agreement, and the Client agrees to comply with the terms and make payments (if applicable).
The Company provides a web application for self-check-in services as described on the Application.
The Company reserves the right to modify or terminate any part of the services without prior notice.
We do not guarantee uninterrupted access to our services.
3. Account Registration3.1. To access the Service, the Client must register an account with accurate and current information.
3.2. The Client is responsible for maintaining the confidentiality of login credentials and all actions under its account.
3.3. The Client agrees to use the Service only for internal business purposes and not to share access with third parties without the Company’s consent.
4. License and Usage Rights4.1. Subject to compliance with this Agreement and payment (if required), the Company grants the Client a limited, non-exclusive, non-transferable license to access and use the Service for internal business purposes.
4.2. All rights to the Service, software, databases, interfaces, and documentation belong to the Company or its licensors. The Client receives no ownership rights.
4.3. The Client shall not copy, sublicense, modify, decompile, or use the Service to develop competing products.
5. Payments and Subscription5.1. If the Service is provided on a paid basis, payment terms, frequency, methods, and currency are specified in a separate order or subscription.
5.2. Subscriptions automatically renew unless canceled by the Client before renewal.
5.3. The Company may change pricing or payment terms with prior notice. If the Client disagrees, they may terminate use before the change takes effect.
5.4. All taxes and fees related to the use of the Service are borne by the Client unless otherwise required by law.
6. Data Processing and GDPR Compliance6.1. When using the Service, the Client and Users may enter or upload Personal Data. The Company acts as a Data Processor, and the Client acts as a Data Controller under the GDPR and similar laws.
6.2. The Company implements appropriate technical and organizational measures to protect Personal Data.
6.3. Upon termination of access, the Company will delete or anonymize Client Data unless required by law to retain it.
7. Support and Availability7.1. The Company aims to ensure continuous Service availability but does not guarantee uninterrupted operation.
7.2. The Company is not liable for downtime, inaccessibility, or loss of Client Data due to reasons beyond its control.
8. Limitation of Liability and Disclaimer8.1. The Service is provided “as is” and “as available.” The Company makes no warranties that the Service will meet specific needs, be error-free, or always available.
8.2. To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, punitive damages, loss of profit, data, or business opportunities.
8.3. Users agree to indemnify and hold harmless the Company and its affiliates, officers, agents, and employees from any claims, damages, liabilities, and expenses arising from the use of the Application or services.
9. Termination9.1. The Agreement is effective upon Client’s acceptance and remains in force until terminated.
9.2. The Client may terminate the Service and close the account anytime by notifying the Company. No proportional refund applies unless required by law.
9.3. The Company may suspend or terminate the Service for violations, non-payment, or legal obligations.
9.4. Upon termination, Client access ceases, and Client Data may be deleted or anonymized.
10. Governing Law and Dispute Resolution10.1. This Agreement is governed by and construed under the laws of Hong Kong.
10.2. Any disputes shall be resolved through negotiation; failing that, disputes are subject to the exclusive jurisdiction of the courts of Hong Kong.
10.3. If any clause is found invalid, the remaining provisions remain in effect.
11. General Provisions11.1. This Agreement and any orders constitute the entire understanding between the Parties.
11.2. Failure to enforce rights does not constitute a waiver.
11.3. The Client may not assign this Agreement without the Company’s consent. The Company may assign within its corporate group.
11.4. Neither party is liable for failure caused by force majeure events.
11.5. By using the Service, You acknowledge that You have read and agreed to these Terms.
11.6. The Company reserves the right to modify or replace these Terms at any time without prior notice. It is the user's responsibility to review these Terms periodically for changes.
Contact InformationFor any questions about these
Terms of Service, please contact us
info@hotelassist.pro